(UD381) Chief Operating Officer For An Ecommerce Company - Barcelona, Catalunya Hello, Chief Operations Officers! My name is Iskander and I am the Founder at Blue Brands - We are a fast-growing e-commerce company specializing in innovative solutions. Our leading brands, Zura and Pluxy, cater to niche markets with Zura offering specialized airway muscle trainers for those with sleep apnea, and Pluxy providing premium epilators and related products. Additionally, we are gearing up to introduce new groundbreaking brands to our lineup. We are looking to hire a motivated Chief Operations Officer who values the contributions of others and approaches tasks with a listening ear, recognizing that collective insights often lead to the best outcomes.
Requirements:
Excellent English written and verbal communication skills
Has at least 3+ years of COO or similar operational leadership experience
Has at least 3+ years of Ecommerce experience (D2C)
Must have experience scaling at least one e-commerce brand in the health and/or beauty niche (from the $10 million mark to over $50 million)
Experience working with a brand(s) that have grown through Direct Response Marketing
Has at least 2+ years of proven remote work experience
Has the ability to juggle different roles, from strategic planning to hiring the right personnel for specific tasks
Proven experience in handling and nurturing partnerships, ensuring both sides derive maximum value
Your responsibilities will include (but are not limited to):
Inventory & Logistics:
Oversee and collaborate with the Inventory Manager, ensuring efficient and accurate inventory management
Review and approve or modify plans suggested by the Inventory Manager, based on expected demand and available capital
Lead the expansion into new logistics partnerships, especially in the AU & UK, aiming to optimize shipping costs and improve delivery times
Continually identify areas for operational improvement in inventory and logistics, implementing initiatives that enhance efficiency and customer satisfaction
Finances:
Lead the hiring process for a bookkeeper, ensuring a seamless transition from the current AI-based system
Oversee bookkeeping, ensuring accuracy, timeliness, and compliance
Ensure that all company taxes are properly managed, filed, and in order
HR/Payroll:
Oversee and manage all HR-related activities, ensuring compliance and optimal employee satisfaction
Handle payroll responsibilities, seeking opportunities to automate and optimize where possible
Drive talent acquisition, retention, and development strategies in line with company growth
Customer Support:
Directly manage the Customer Support managers, ensuring high levels of customer satisfaction
Continually review and enhance customer support strategies, ensuring alignment with brand values and business goals
Product Development:
Collaborate closely with agents and suppliers during the product development process, ensuring timely and efficient progress
Engage with legal teams as required, ensuring all product-related compliances are met
Oversee the testing phases of product versions, ensuring quality and alignment with brand standards
Coordinate with team members responsible for sourcing new products, such as the skincare range, ensuring progress and alignment with business objectives
Partnerships:
Manage the affiliate network partnership, ensuring optimal performance and mutual benefit
Conduct regular bi-weekly meetings with affiliate partners, ensuring all their requirements are met and any challenges are addressed promptly
Coordinate with internal teams, like Customer Support and Inventory Management, to ensure seamless operations with affiliate partners
Retail:
Spearhead the company's foray into retail, understanding that this is a new venture for the company and will require strategic planning and execution
Marketing Support:
Collaborate closely with the Scrum Master responsible for the marketing team, ensuring effective communication and alignment
Provide necessary support to the marketing team, aiding in improving team performance and ensuring all operational needs are met
Growth Initiatives:
Be proactive in identifying and driving new growth opportunities for the company beyond the current channels and strategies
Benefits:
Paid Training
Paid Vacation Days
Comprehensive Sick Leave
Medical Insurance
Co-working Space Subscription
Inclusi
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