This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Middle Office Administrative TasksThe Middle Office Administrative tasks cover a wide range of activities, including:
Contract creation for Candidates (which includes gathering & vetting of necessary information - e.g., work permits)Issuing contracts, having them signed and storedCreate and manage Purchase Orders for freelancersContract creation for ClientsCreation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so time sheets can be logged and accurate payroll/invoices createdGenerate reporting for business needCustomer-Service Related TasksContact with Candidates to collect relevant information to create contracts in an accurate and timely fashion.
Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office.
Candidate onboarding to explain Timesheeting portals and payslip information.
Answering Candidate questions and attending to Client queries.
It's important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.
QualificationsIdeally prior experience of:
Working in a shared service center or administrative environmentWorking in HR ServicesAccounts Payable and/or Billing Customer ServiceCollaborating effectively with international team/cross-team to deliverFluency in English and French languages is a must. Spanish is a significant plus.
Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent.
Excellent customer-focus & communication skills (written & verbal).
Excellent organizational skills and ability to work under pressure & manage deadlines.
Ideally at ease with Excel.
Experience in a very multinational environment (+40 nationalities in the SSC).
Competitive compensation and benefits package in Barcelona, various well-being activity options.
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