.Customer Success Manager - German and EnglishEquinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job Summary:The Client Success Manager (CSM) position is pivotal in the delivery of services to a portfolio of Equinix clients. The CSM drives collaboration with client and internal cross-functional teams to manage client implementations and meet client requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service-related client questions, requests, and issues to resolution. The CSM manages the ongoing customer service relationship and serves as the primary point of contact through the client lifecycle. The CSM is the client advocate, responsible for the overall satisfaction of clients. The CSM may also provide guidance and mentoring to newer, less experienced CSMs.The portfolio of customers for the CSM position is generally smaller in scope/complexity and global involvement is infrequent. The CSM is expected to work independently on most standard customer requests and issues. Due to the limited scope/complexity of the portfolio, complex or non-standard requests and projects are not common and may require management guidance.This position will be responsible for, but not limited to, the following specific duties:Manages new and existing customer installations, working cross-functionally to deliver services in the agreed upon timeframe and according to customer expectations.Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues.Responsible for customer satisfaction for a portfolio of customers measured via customer surveys and other methodologies.Understands customer footprint and contractual agreements.Professionally interacts with customers, building strong relationships
