In collaboration we are working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Norwegian for their Malta office.Location: Qormi, Malta (office) OR remote from anywhere in MaltaEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.Follow communication procedures and policies.Evaluate and make decisions in accordance with defined policies and guidelines.REQUIREMENTS:Native/fluent in Norwegian both verbal and written. Good command in English.Flexible and able to make quick decisions in a dynamic environment.Conscientious and reliable commitment is one of our core values.Eagle-eyed with great attention to detail.Empathy about people you will be working with securing the online safety of our customers and their users.Ideally interested in marketplaces, shared economy, and new technology.Previous experience in content moderation, customer care, and/or online business is a plus.BENEFITS:An opportunity to make a positive impact on the digital world, by making the internet a safer place.A stimulating and rewarding job in a fast-moving, innovative, and international tech company.Career opportunities within a management or expert field.Additional vacation days.Free fruit, tea, and coffee if you prefer working in the office.Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight.Free day transport to the office from certain areas within Malta.Team performance bonus and working from home allowance.Corporate discounts for gym memberships, shops, and taxis.Private Health Insurance, eye care tests, health and well-being professional support.Refer a friend bonus scheme.Comprehensive training and constant feedback.Fun events, great colleagues, and a fresh, playful workplace with a variety of cultures.Relocation packages for international applicants.
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