.GET TO KNOW USWe simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.WHAT MAKES A GYMPASSER?We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.THE OPPORTUNITY We are hiring a Customer Experience Representative for our Italian market to our international Customer Experience team based in Madrid!Full-timeWorking hours: Monday - Thursday 11:00 am - 8:00 pm, Fridays 9:00 am - 6:00 pmYOUR IMPACT Reporting to the Coordinator of Customer Experience Europe, you will ensure a top-quality service to our customers in Italy and contribute to the company's success:Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.Take care of customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.Build sustainable relationships and trust with customers through empathy and open and interactive communication.Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.Achieve personal/team targets.Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin...).Take the extra mile to engage customers!WHO YOU ARE Mandatory native level of Italian, high level of English + valuable other languages (Spanish).Valuable previous experience in customer service, helpdesk or similar.A true team player who loves working towards both team and individual goals.A strong communicator both written and verbal with great interpersonal skills.You are detail-oriented and you genuinely care about offering a top quality service.You are able to be flexible, resourceful and to multi-task while establishing priorities and providing solutions.You have a positive attitude, you are proactive and dynamic.First experience with Zendesk would be a plus.WHAT WE OFFER YOU We're a wellness company that is committed to the health and well-being of our employees