.What we offerThe Enterprise Customer Success Partner (E-CSP) will proactively and continuously engage with a finite number of customers to drive mutual success across the Land, Adopt, Consume and Expand cycle. The E-CSP simplifies the customer engagement model by advocating for the customer and acting as the primary post-sales SAP contact via orchestrating resources across the product portfolio, Customer Engagement & Experience (CE&X; ) and post-sale, including Partners. The E-CSP drives business outcomes by engaging as a trusted advisor: delivering the intelligent enterprise with customer executives and engaging with line of business leaders to align the right SAP expert with each stage of the customer's transformation.The E-CSP aligns with the regions and market units to ensure strong local customer support, supported by CE&X; centers of experts. TheE-CSP is responsible for assuring the continuity of the customer's subscription and maintenance-based solutions and maximizing their usage. By assuring a high level of customer value realization, the E-CSP will positively impact SAP's business performance, securing renewals, collaborating with sales for up/cross-sell opportunities, safeguarding recurring revenue, and enabling business expansion.Specific activities include:Execute enterprise-level Relationship Assessments and coordinate LoB Relationship AssessmentsDevelop, maintain, and execute enterprise-level Outcome Success Plans (OSP) inclusive of all LoBsDrive cross-LoB adoption, entitlements consumption and document business impactSecure renewals in collaboration with the Commercial Center as well with Sales for up/cross-sell opportunities to safeguard recurring revenue and enable business expansionProactively address improvement opportunities identified via NPSRemain knowledgeable on customer industry, strategy and market conditionsAssist with escalations and management of critical situationsEXPERIENCE & ROLE REQUIREMENTSExperience driving customer value realization based on agreed business outcomes including driving renewals (Cloud and/or Maintenance related), expansions and up-sells of subscription or perpetual license-based solutionsDemonstrated success navigating difficult customer situations and discussing sensitive issues with executivesBroad understanding of SAP solution portfolio and the business processes they enableBusiness outcome, value realization modelling, ROI experienceExpert governance and stakeholder management skillsExpert verbal/non-verbal communication, relationship building and executive presence skillsKnowledge of SAAS and IAAS processes (e.G
