.AnyVan makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we're proud to be known as the largest, fastest growing tech company in the logistics industry.Like many popular marketplaces, we're asset light – i.E., we don't own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process to optimise the most efficient journeys.Sustainability is a core part of AnyVan's mission. We're proud to say we've achieved carbon-neutral status on all our transport moves, and we won't stop here!So if you want to move your career forward we'd love to hear from you!What you'll be doing: Fulfilment and Customer Service:Allocate work to Transport Partners in line with best practices, negotiating to ensure the closest possible variance to originally set price.Manage quotes and negotiate with TPs through proactive outreach to secure favourable and mutually beneficial rates for AnyVan.Handle issues related to fulfilment to lower cancellation rates and improve on-time-in-full performance.Be the first point of contact for our customers who experience on the day, handling inquiries, resolving issues, and providing exceptional service.Maintain accurate customer records and update information as needed.Collaborate with other departments to ensure customer needs are met.Ensure delivery times are met, interacting with both TPs and customers when issues arise and problem solve as quickly as possible.TP Recruitment & Account Management:Source & recruit new Transport Providers (TPs) for the Spanish market.Effectively onboard partners and make sure they know how to use our portal and app to access, bid on and complete jobs.Assist in training Transport Partners to ensure high quality service delivery and compliance with AnyVan standards.Keep informed of and manage up to date lists of available TPs, their vehicles, locations and jobs they can cover.Handle queries from TPs about their account or about jobs that they have completed.General administrative tasks, including checking proof of deliveries, invoicing, pricing and charges-management etc.Ensure that periodic processes related to TP account management are adhered to.Monitor and address TP performance issues that may arise, including low feedback scores and issues with compliance.Support TPs with queries related to use of the platform/app and the execution of jobs.Keep stakeholders/customers informed of any issues and solutions to issues on their moves.Build trust-based relationships - keeping our partners and customer satisfaction front of mind at all times and quickly and effectively problem solve issues.Skills and experience you'll need to be successful in the role: Solid experience in a phone-based customer-facing role in a fast-paced, professional environment
