Transport Executive Madrid, Spain
About Us Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Our success comes from the strong commitment to exceed customers' expectations and deliver an unforgettable experience.
About Our Business Unit Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job Overview: As a Transport Executive, you will be responsible for:
Supporting the Call Centre by completing transportation requests Administration of both Amadeus and the in-house reservation system Handling group requests efficiently for the Meetings and Events department Communicating travel information to clients (including schedule changes) Assisting the Finance department in the reconciliation of Transport billings. Building relations with airline companies You will report to the Call Center Manager and will be part of the sales team.
Main Missions: Mission 1: Supporting the Call Centre by completing transportation requests
Effectively completing all transportation requests within 4 hours (wherever possible) Finding the best flights and pricings for the client in line with their needs Supporting the call center and clients with any changes to their flights The booking of ancillary services Mission 2: Administration of both Amadeus and the in-house reservation system
Issuing / reissuing tickets Checking Amadeus Queues on a regular basis to keep on top of any ticketing issues Completing scheduled changes within Amadeus and informing the customer Check no-shows and cancellations. Accurately programming flights into the in-house reservation system Mission 3: Handling group requests efficiently for the Meetings and Events department
Finding effective and cost-efficient group flights for the Meetings and Events department Completing passenger lists and seating requests as per the group's needs Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.) Mission 4: Communicating travel information to clients (including schedule changes)
Proactively looking out for notices of airline strikes Proactively looking out for any potential issues that would affect flights (weather, political situations) Communicating any potential transport issues to both the call center and clients in a polite and helpful manner Mission 5: Assisting the Finance department in the reconciliation of Transport billings.
Supporting the Transport Manager with ADM's, ACM's and other BSP requirements Mission 6: Build relations with airline companies.
Developing and maintaining strong relationships with airline representatives, including scheduling regular meetings and updates to stay informed about their operations and needs. Negotiating contracts and agreements with airlines to ensure favorable terms and conditions for transportation services, such as cargo handling or passenger transport. Collaborating with airlines to develop joint marketing initiatives, promotions, and special offers to attract new customers and increase revenue. Staying up-to-date with industry trends, regulatory changes, and technological advancements to maintain a competitive edge in the transportation market. Skills and Competencies We're Looking For: Education Level: Either university graduate or at least 3 years working in ticketing/ travel agency Experience: At least 3 years working in ticketing/ travel agency. Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners Technical Skills: At least 3 years of Amadeus selling Platform utilization – ticketing, reissuing tickets, IT fares, Queues administration, BSP knowledge Skills: Sales oriented. Languages: You speak Spanish fluently and have a good level in English (French is a plus) Why You Should Join Us: At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.
The Club Med spirit is about accomplishment while living a unique experience.
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!
Job Type: Permanent
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