.Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The PositionTranslation Process & Linguistic Data Specialist (m/f/d)
Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end-user success.
GCS supports the service organizations of the Roche affiliates and the Lifecycle Teams. We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow. Our passion lies in supporting our customers and affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE.
Within Knowledge & Learning Excellence, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all customer areas, and efficiently and properly prepared for our customers.
Within the Language Operations subchapter, we take care of all aspects related to terminology, translation, localization, language models, and source language governance. To do what really matters, we are in close contact with our stakeholders, both internally and externally.
Your Main TasksDefine and govern best practices for translation activities.Define and govern best practices for software internationalization and localization.Manage the overall coordination and governance of translation vendors and monitor their operational activities.Be the main point of contact for translation vendors and internal stakeholders for translation- and localization-related topics and questions, as well as for linguistic data analytics.Be the main point of contact for internal stakeholders for software internationalization topics and questions.
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