.OPERATIONS COORDINATORTourism Industry - International Inbound Tour Operator - MadridFull time (40 hours/week) - Starting ASAPGo West Tours is a Receptive Tour Operator based in San Francisco, specialized in quality travel in the United States of America & Canada. We customize products for Leisure and Incentive Groups, as well as individual clientele (FITs). These are sold only through travel professionals, such as Travel Agencies and Tour Operators. With over 30 years of experience and offices in three continents, we are now one of the most recognized Destination Management Companies and Tour Operators for the North American destinations.We are currently looking for a highly organized Operations Coordinator based in Madrid to join our Tour Directing and Transportation Department. The Operations Coordinator will share a co-working space 2 days a week (Tuesday & Thursday) with the rest of the team based in Madrid and will work the rest of the time remotely. The Operations Coordinator will have to work some weekends (approximately 1 out of 6).The Operations Coordinator will assist the Manager of the department with procurement for transportation and tour directing services. In this role, you will work closely with other departments but report to the Manager of Transportation and Tour Directing services. The department aims to provide the best transportation experience, as well as hire talented Tour Directors for our guided itineraries. The coordinator will be asked to perform all essential tasks around this responsibility and to support the manager of the department with day-to-day tasks.He/she will work jointly with our existing partners to make every tour a success and will use excellent communication and organizational skills to maintain an optimal relationship with the industry stakeholders that he/she interacts with. The Operations Coordinator will assist in building an assignments chart for the season and evaluating the department's resource needs. In addition, the coordinator will source new suppliers and secure contracts based on operational needs while working with budgets and managing billing.The coordinator will possibly assign missions to Tour Directors, navigate them through our processes, and coordinate with our operations department to set them up for success. He/she may review Tour Directors' mission reports and re-evaluate partnerships when results are not in accordance with expectations. The coordinator will also communicate and exchange technical information with our operations team and product development department. During peak activity, the operations coordinator may be asked to offer higher support to the operations team. There is a strong focus on the French speaking market for this position