Tour Coordinator | [M-913]

The Job :To project manage the full life cycle and deliver a first class handling of all Specialist Tours, including MICE, Technical Visits and direct sales associated with Iberia.This shall be done with a strong focus on revenue, customer satisfaction, and high quality.Responsibilities :Project management end to end (including quotation support & optimisation)Manage and operate specialist tours, including itinerary and revenue checks.Join and lead Inspections & Client meetings, Upselling extra services and productsTechnical visit request handling, and building / maintaining internal database of projects and contactsOnsite support for key MICE groups, upselling extra services and productsSource high end / niche products, negotiate & collect rebates and commissionsTo process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.Handle contract loading on the relevant operating systems.Complete any rate collection / negotiation activities requested by your Manager / Supervisor.Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organisation.Deliver on teams agreed SLA'sPre / Post season analysis and recommendations (coordinated with HUB and Procurement)Handle direct business end-to-end, including setting pricing and margin controlUndertake project work as required by managementInvestigate and resolve service complaintsRequirements :Knowledge of the Amadeus system will be valuedCommercially minded and Sales drivenProject managementProven ability to build strong customer and supplier relationshipsGood oral and written communication skillsLanguage skills English + SpanishEntrepreneurial and creative approachDestination travels expertise in IberiaExcellent at coordinating across a matrix organizationAvailability to travelWhat We Offer :Opportunity to work in an international environment.Diverse & Inclusive culture.Learning and training opportunities for growth.Dedicated Employee Engagement Activities.
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