Job Title: Customer Operations Coordinator
Location: Remote (CST Time zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview: We are looking for a detail-oriented Customer Operations Coordinator who is proactive, organized, and excels in communication. This role involves managing various customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.
Key Responsibilities:Customer Communication: Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.Scheduling Appointments: Engage with customers on hold to schedule and confirm service appointments.Data Entry & Documentation: Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.Problem Resolution: Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.Permit Management: Learn to handle permitting processes, including scheduling inspections with relevant city authorities.Customer Feedback: Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.Qualifications:Language Skills: Fluent in English with excellent verbal communication skills.Organizational Skills: Strong attention to detail with the ability to manage high volumes of information.Technical Skills: Proficient in Microsoft Excel and familiar with CRM software.Customer Service: Previous experience in customer support or a related field is preferred.Critical Thinking: Ability to think independently and address customer issues effectively.Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.
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