The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Position: Customer Care Specialist with German Location: Remote (within Hungary) Employment Type: Full-time What You'll Do Deliver Exceptional Service: Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.
Provide Accurate Information: Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.
Master Documentation: Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.
Escalate When Needed: Identify complex issues and escalate them to the right internal teams to ensure swift resolution.
Route Calls Smartly: Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.
Spot Trends and Patterns: Analyze customer interactions to identify trends and communicate insights that can improve service delivery.
Meet Quality Standards: Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.
Collaborate and Contribute: Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.
Who You Are Language Proficiency: You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.
Tech-Savvy: You possess strong user knowledge of common PC applications and can easily navigate various software platforms.
Interpersonal Skills: You bring flexibility, friendliness, resilience, and reliability to your interactions.
Effective Communicator: Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.
Team-Oriented: You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.
Industry Knowledge: While not mandatory, a basic understanding of credit card processes and financial services is a plus.
What We Offer You Attractive Remuneration: Enjoy a competitive salary package that reflects your skills and experience.
Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.
Comprehensive Health Benefits: Access private health and life insurance for your well-being.
Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with stellar employee reviews to back it up.
Growth Opportunities: We provide you with the guidance and resources to reach your full potential in your career.
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