Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Qualifications Required Qualifications:
High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college course work.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
6 months+ of experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
6 months+ of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
2+ years of experience with project management or relevant certification/training in project management.
Associate's or Bachelor's degree in applicable engineering field or mechanical or electrical trades.
2+ years experience working on large scale projects.
Responsibilities Data Center Operations / Service Delivery:
Establish strong working relationships with customers.
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.
Manage, plan, control and organize the planned preventative and corrective electrical and/or mechanical equipment.
Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.
Ensure compliance with infrastructure operations standardization.
Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed.
Management of small-to-medium projects from conception to completion.
Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
Drive cost/energy efficiency projects.
Identify single points-of-failure at regional datacenter locations.
Coordinate, plan, schedule, and supervise CE audits and compliance verifications.
Drive identification and remediation of vulnerabilities (such as single points of failure).
Data Center Work Environment:
Share best practices, assist others in learning role, process, procedures; and mentor others.
Promote a culture of safety, security, and compliance in all aspects of datacenter activities.
Realize the impact of change on others.
Learn, live, and coach the One Microsoft culture and values.
Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.
Benefits:
Industry leading healthcare.
Educational resources.
Discounts on products and services.
Savings and investments.
Maternity and paternity leave.
Generous time away.
Giving programs.
Opportunities to network and connect.
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