In a dynamic Frenchy group, you will be creating from scratch an entire department of Telesales, specializing in the distribution of energy contracts, mobile phone subscriptions, Internet boxes, and insurance products to French households by telephone. You will need to lead by example, bringing your team to the next level.Your responsibilities and impact working as Telesales Supervisor will be:Achieving the commercial sales objectivesSelecting, training, leading, and managing a team of telemarketers (currently 10 Spanish speakers agents: evolution up to a team of 100 agents)Undertaking internal/external reporting through data analysisTaking care of your team's administration (holidays, attendance, timetable, anticipating absenteeism, etc.)Supervising and helping agents in their daily workSkills, qualifications, and interests you need to succeed in this role:You will be amazing for this role if you are efficient in closing leads, an excellent communicator, and a great mentor who leads by exampleYou are native in Spanish and ideally fluent in FrenchYou have valuable experience in Account ManagementYou love building trusting relationships - both internally and externallyYou are ambitious and KPI-drivenWhat's in it for you?A fast-growing, fun, friendly, and informal work environment with talented colleagues from all over the worldA competitive base salary based on experience with an attractive performance bonusPermanent contractCareer and growth opportunities: possibility to take over the supervision of two other projectsStarting date: ASAPYour future Company:Providing high-quality customer service solutions, this French BPO company is the first choice of several reputable worldwide brands including Air France, ManoMano, Getaround, and Meetic. As they are rapidly growing, they are looking for their next sales specialists to join their team in Barcelona!What should you expect from living in Barcelona?The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan, and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather, and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunities
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