Technical Support Specialist - Fintech In Valencia (Dutch Speaker) - Jr-488

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!TasksYour responsibilities and impact as a Technical Support Specialist for the fintech Industry will be:Support B2B customers mainly over e-mail and chat, but also phoneConstantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily businessControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfactionRequirementsSkills, qualifications, and interests you need to succeed in this role:Proficiency in the Dutch language at a native speaking level and a C1 level in the English languageCompetency in using computersExcellent communication skillsYou are proactive and solution-orientedYou are interested in working in an ambitious teamBenefitsWhat's in it for you?Spanish classesGreat Friday evening drinksFitness bootcamps to stay fit and activeMindfulness classesWork at a tech startup where you can develop and there is room for your ideasImprove your professional skills: communication, innovation, and implementation of new technologyFree lunch and breakfast at the officeAn international working environment with 20+ nationalitiesYour Future CompanyBased in Valencia, a refreshing startup environment is awaiting you to push your professional career. This contact center is not outsourcing Customer Service Departments, but more co-scaling Startups and support.You will benefit from its great atmosphere and chances to grow.Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.#J-18808-Ljbffr