Our Client
Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.
What you will be doing?Handle all contacts, including challenging technical calls, to a high standard.Spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of 'bar and cellar' set-ups.Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills.Take part in our Guinness accreditation program to become certified as a product and technical expert.Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills. Requirements What skills & experience you will bring to us?Applicants must be aged 18+.Educated to GCSE/O'Level standard including Maths and English.Confident telephone manner, including good communication and listening skills.A genuine passion for delivering outstanding customer/client service.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem solving.Very well organized with excellent interpersonal skills.Ability to work within a team.Accurate in data capturing.Computer literate.Previous bar experience is a plus. Benefits What do we offer?Contract: Permanent contract (6-month probation period).Full-time: 37.5 hours/week.Working days/Hours: Rotational shift Mon - Fri 8am - 6pm, Weekends and Bank Holidays with time in lieu.Salary: £22,880.00.Hybrid Model: 2 days office/3 days home (with additional time expected in the office for training and meetings).Life Cover (Communications/advisors 1x Salary).Flexible Benefits Platform: Access to a confidential Employee Assistance Programme for various support.Company pension.Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.Give & Gain Scheme - 2 days a year to complete voluntary or Charity work.Refer a Friend Scheme. Ready to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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