Position Overview
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD / CAM / CAE?
Then we would like to hear from you!
You will report to Technical Support Manager.
We support a hybrid working schedule.
Main Responsibilities:
Respond to support requests by multiple channels (chat, phone, web, online forums, and other channels) and follow documented processes.
Document support interactions in a company-wide case management system.
Escalate and consult unresolved issues to senior staff.
Research, verify, and document product defects.
Handle the personal backlog of support requests.
Manage customer and partner expectations by providing updates on the progress.
Help with the fundamental development of internal knowledge base quality, by the Knowledge Centered Support (KCS) methodology.
Influence and contribute to product management and development to contribute to successful improvements.
Minimum Qualifications:
Very good verbal and written English and German.
Bachelor's degree or Diploma in a related field or at least 3 years of product experience in a relevant industry.
Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software).
The Ideal Candidate:
Understand and convey complex technical details coherently to a live or virtual audience.
Experienced building relationships with each assigned customer and peers.
Team player who enjoys liaising with other members of a shared responsibility team.
About Autodesk:
Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk. Our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us!
Salary Transparency:
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location.
In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging:
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
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