Technical Support Advisor (Dutch And French Speaker) | (Fr741)

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We specialize in recruiting Scandinavians, Dutch, German, and Finnish for various positions around Europe.
Our mission is to help people secure great jobs abroad and feel safe during their transition to a new country.


The RoleYour daily work will include tasks such as:
Assist customers of a healthcare provider using multiple channels (incoming telephone calls, emails, and chat).Identify issues the clients are facing, handle complaints, provide solutions and alternatives, and guide customers within the time limits.Use cheat sheets, guides, and protocols provided during training.Ensure customer satisfaction and provide professional customer support.Identify when the issue should be re-assigned to another department.Collaborate with other agents or teams in complex cases.Document each action taken in a CRM system in detail. Ideal ProfileNative/near-native in Dutch/Flemish and French, both oral and written.
Fluent in English (at least B2 level).Accurate, efficient, and respectful communication manner.Problem-solving and critical thinking skills.A resourceful and stress-resilient personality that can adapt and remain calm in all situations.Strong working knowledge of external systems and PC-based internet and software applications (e.g., Microsoft Office). What's on Offer?Performance bonuses.Paid training and education.Relocation package.Development opportunities.
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