Technical Documentation Manager, Support Engineering | [I-677]

Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation. The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance,

the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.
What you'll doTake ownership over all Support documentation and related processesDefine growth and improvement KPIs, regularly report status, drive achievementCollaborate with other documentation leaders across the organisationDevelop structure and workflows for technical authors and engineersTrack and manage projects from concept through delivery and maintenanceEnsure documentation is updated in conjunction with product changes and releasesDevelop familiarity with Canonical products, and author documentation yourselfCreate and deliver training for engineers and technical authorsCoordinate document publication with Support LeadershipIdentify opportunities for improved processes, or gaps in current documentationWork with the objectives and principles in Canonical's documentation strategyWho you areYou have a passion for open source software, and the impact it has on the worldYou have a background in documentation creation and managementExperience as a technical author is required, particular experience with public or private cloud technologies is desiredGraduate level education is desired; undergraduate degree is requiredProject management experience is desired; a PMP is a bonusCanonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer100% work-from-homeLearning and developmentCompetitive salaryRecognition rewardsAnnual leavePriority Pass for travelLI-Remote

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