Technical Customer Support With Portuguese & Spanish

col-wideJob Description:Technical Customer Support - Portuguese & Spanish. Fluent EnglishWe're looking for a customer service driven and technically minded Technical Customer Support Analyst to provide Level 1 technical assistance and support to SiteMinder customers in Portuguese and English, across Europe.Who we areWe are the world's leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.As a Bilingual Technical Customer Support Analyst, your primary responsibilities will include:- Provide technical support for all SiteMinder labelled products and services with a primary focus on our English and Portuguese speaking customers across Europe- Provide the appropriate amount of information to our customers to ensure their enquiry is effectively resolved- Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in line with our Customer Service (SLAs)- Ensure that all issues are logged accurately on SiteMinder's CRM system and that all cases are closed- Strong verbal and written communication skills in Portuguese, English & Spanish- Solid customer service experience with a love for providing the best service to our customers- Solid problem solving and troubleshooting skills- Ability to work towards KPI's and targetsHow to applyWhy join SiteMinder HQEvery day, you'll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you'll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we're committed to supporting the learning you need as you grow with us.Working at SiteMinder has its perksAt SiteMinder we have a fun, friendly, relaxed environment and our people love the work hard, play hard camaraderie they share with their teams. We offer some pretty cool perks too including; shadow equity plan, fruit & healthy snacks, your birthday on us, annual flu shots, community outreach programme and heaps of cool social events.