Top Reasons to work with TDCX:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Respond to and address customer problems in a timely manner utilizing our support system
Support customers in a high quality, engaging, and empathetic 1:1 discussion
Troubleshoot technical issues if required
Utilize proprietary and external tools and resources to identify and resolve customer inquiries
Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience
Understand the technical back end and operations of our project
Improve and expand technical knowledge and familiarity with technical issues to better assist customers
Any other duties and responsibilities assigned by management within your category of employment
Who are we looking for?
Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
Preferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to apply
Possess strong time management skills and be motivated to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
Proficient with day-to-day usage of computers and mobile phones (e.g., familiar with email, basic internet/hardware troubleshooting, mobile app installation and payments)
Excellent verbal and written communication skills in English and the language of the supporting market
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