Top Reasons to work with TDCX:Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?Respond to and address customer problems in a timely manner utilizing our support systemSupport customers in a high quality, engaging, and empathetic 1:1 discussionTroubleshoot technical issues if requiredUtilize proprietary and external tools and resources to identify and resolve customer inquiriesProvide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experienceUnderstand the technical back end and operations of our projectImprove and expand technical knowledge and familiarity with technical issues to better assist customersAny other duties and responsibilities assigned by management within your category of employmentWho are we looking for?Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any fieldPreferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to applyPossess strong time management skills and be motivated to exceed expectationsAbility to multi-task and use information provided by customers to tailor responses and actions to meet specific needsMust be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)Proficient with day-to-day usage of computers and mobile phones (e.G., familiar with email, basic internet/hardware troubleshooting, mobile app installation and payments)Excellent verbal and written communication skills in English and the language of the supporting market#J-18808-Ljbffr