BESTSELLER is a family-owned company that began its exciting journey in Denmark in 1975. Since then, we have evolved into a global leader in the fashion world. With over 18,000 people as part of our large family and a presence in more than 70 international markets, our essence shines through in more than 9,500 own stores and 15,000 associated sales points.POSITION SUMMARYThe primary task of the position is to provide TECH Service to Bestseller employees and partners globally. The supporter's objective is to enable the end users in optimizing their performance by solving incidents and service requests to the agreed service level. In addition, advise and knowledge sharing must take place to make the users more independent from TECH.POSITION RESPONSIBILITYTo secure a high degree of service and support as TECH Supporter in the Bestseller, and take ownership of service requests by phone, email, chat and walk-ins. Participate in development and maintenance of the technology platform, aligned with the overall IT strategy and business.INDIVIDUAL RESPONSIBILITIESProvide user friendly support via telephone, mail, chat and walk-ins and register these in the ITSM/ Service Now system.Help daily user support via incident management process in ITSM/ Service Now system.Office Support together with our Office Core supporters.Provide Onsite support in our Office.Actively participate in the development of processes and integration of these within our offices.Act as IT HUB Office administrator and collaborator, responsible for the following tasks, besides the above:Be the escalation point for our NOC team and Infrastructure team.Handle all practicalities in the office on a daily basis.Ad hoc tasks.REQUIREMENTSStrong technical skills and task organization.Project and time management skills.Customer service mindset, active listening, and teamwork capabilities.
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