.Location : Madrid, Spain ID : 7161 WHY WORK FOR VALENTINO Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4,000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details. WHAT WE BELIEVE IN Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create customer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams. TEAM MANAGER We are currently seeking a highly motivated Team Manager with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends and have a strong interest in our Brand and our Product. Responsibilities will include: Client Centric Activities Responsible for client experience in store, rigorously offering an exceptional Client Experience by ensuring excellent Client Journey standards. Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress and positively communicate it to Staff. Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved. Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets. Ensure continuous progress on performance KPIs as assigned. Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership. Listen and consider feedback from customers by highlighting all relevant information to Store Manager and HQ. Assist sales Staff or personally manage VIP and Top Spender Clients. Manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Team Coaching Build the best team through talent recruitment and retention, ensuring career development and succession plans