Location: Madrid, Spain
ID: 7161
WHY WORK FOR VALENTINO Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4,000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.
Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty.
Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.
WHAT WE BELIEVE IN Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create customer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.
TEAM MANAGER We are currently seeking a highly motivated Team Manager with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends and have a strong interest in our Brand and our Product.
Responsibilities will include: Client Centric Activities Responsible for client experience in store, rigorously offering an exceptional Client Experience by ensuring excellent Client Journey standards. Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress and positively communicate it to Staff. Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved. Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets. Ensure continuous progress on performance KPIs as assigned. Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership. Listen and consider feedback from customers by highlighting all relevant information to Store Manager and HQ. Assist sales Staff or personally manage VIP and Top Spender Clients. Manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Team Coaching Build the best team through talent recruitment and retention, ensuring career development and succession plans. Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization. Continuously focus sales associates from transactions to relationship building emphasizing sales, proactive engagement, conversation and emotional closeness, belonging to the company, and believing in the brand story and mission. Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback. Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards. Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. Ensure the appropriate onboarding of new hires. Liaise with Store Manager/Director and other Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates and schedule shifts. Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution. Ensure regular and effective cascading of company content through morning briefings, products and CRM trainings. Product Handling Perform the role in line with the policies and guidelines set by the Headquarter in terms of safety of both Personnel and products, store image and operations. Liaise with Stock Assistant/Stock Manager in order to guarantee stock provision and the proper mix. Guarantee all the necessary measures for the safety of valuable products, materials and furnishings.
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