Webhelp is seeking a dynamic and ambitious Team Manager to lead and manage our sales team in Valencia. Team management is a mix of strategies and actions that brings a talented group of people to work together as a team and accomplish a common purpose. The team manager is someone who can keep the talents motivated and helps them to achieve the team's target and thereby providing exceptional service that suits the needs of our high-profile clients. Are you an exceptional leader with a passion for mentoring and developing a team to reach their full potential? Are you an experienced sales leader with a proven track record of achieving targets? If so,we have the perfect opportunity for you!Primary functions:Ensure team achieves the agreed Service Levels + Revenue targetOrganize recurrent governance model with your customers to review the service levelsProvide performance statistics and reporting to the customer as requiredEnsure the introduction and transfer of WEBHELP best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalationBuild strong productive working relationships with your customers and their management teamsManage performance of direct reports using appraisals, objective setting, training, development and performance improvement planManage all disciplinary issues effectivelyHold regular team meetings and ensure regular communication to motivate the staffOne to one meetings with your team membersWe offer:Full time (39 hours/week) and a long-term contractSchedule: Monday to Friday from 08:30 - 17:30Start date: Immediate23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Knowledge & key skills:Essential:Strong sales and pipeline management skillsOperational / business management experienceStrong people management skills - interpersonal skills, appraisal skills, interviewing skillsAbility to work alone, under pressure and to deadlinesAbility to implement and manage changeExcellent communication skills at all levelsExcellent decision making/problem solving skillsDemonstrable management experience within outsourced service delivery environmentNative German Language and fluent EnglishFollow the security rules of the companyAbility to motivate, encourage and coach others to develop strong relationship-building and sales skillsFamiliar with business processes, tools and CRM systemsDesirable:Additional Language Skills (Spanish)Previous international experienceEducated to degree level or aboveBusiness knowledge and commercial awarenessWe offer a competitive compensation and benefits package and opportunities to grow within the company. The period of holiday entitlement is fixed by mutual agreement between the company and the employee.#J-18808-Ljbffr
