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They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.
They commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of their customers.Brief Overview of Role:An organized and good communicator, able to handle a team in the project.
Being responsible for meeting client KPIs and needs.AccountabilitiesStaff Management (40%):Monitor and report team performance.Give newly hired agents feedback on their individual performance to improve and motivate their daily work.Keep track of each newly hired agent's training and training needs to improve technical and phone communication skills.Motivate as a team leader controlling turnover and retaining potential and motivated team members.Request management/HR Department/Quality team for assistance in any of the tasks.Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones).Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics.Organization (30%):Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes.Make sure processes and procedures are up to date.Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.
).Offer support in critical problems (escalations, emergencies, agents and customers complaints).Perform other tasks/duties as assigned by management depending on service needs.Propose changes in bonuses/reporting to management.Back-up Program managers fulfilling corresponding tasks during vacation or absence periods.Reporting (30%):Report productivity metrics to the team and management daily.Collect production and performance metrics from available sources daily and update Project performance tracker.Analyze data and report to Supervisor and/or Program Manager.Manage daily HR and recruitment processes, communicating needs, backing up with data.Prepare weekly business review slides for management.Hours and Benefits:Rotative Shift: 39 hours/week, Monday to Saturday 09:00 to 20:00.Salary: 22,000 Euros gross/year + up to 4,000 Euros gross/year Bonus.Ongoing training.Diverse growth opportunities.Start date: Immediate.Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).Why Apply?A large variety of discounts with our partners.Free weekly and after work activities.We promote intercompany mobility to work at any of our sites around the world.
We have more than 140 locations in over 35 countries!Referral program.That's You:Native level speaking of French with fluent English.Experience in customer care environment.Leadership skills.Working knowledge of PROJECT processes.You Have:Experience working under pressure and with deadlines.Coaching experience.Ability to delegate tasks.Problem solving and reactivity abilities.Proactiveness.Persuasion skills.The period of holiday entitlement is fixed by mutual agreement between the company and the employee.RRQ22-006493-1-EMEA #J-18808-Ljbffr