Description Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
They are currently expanding and are looking for a Team Leader Customer Service to join their team remotely from Spain.
Job Profile for Team Leader Customer ServiceResponsibilities Will Include But Not Be Limited ToOptimise the use of knowledge and skills of the customer service employeesAchieve the agreed targets on KPIsEnsure that every customer contact is handled perfectlyManage employee absenteeism and turnoverMonitor and adjust the quantitative performance of individual employees if necessaryConduct BILA meetings, start-up, performance, and appraisal interviews (and monitor and guide resulting actions and agreements)Candidate Profile for Team Leader Customer ServiceMust be fluent in Dutch and English, both written and spokenNumerical and analytical insightFlexible regarding working hoursGood computer skillsPeople-oriented leadershipThink outside the box and come up with fresh ideas on how to enhance the performance and motivation of our employeesWhat Our Client OffersA fun, enthusiastic team where everyone celebrates all successes togetherCompetitive salary23 vacation days and up to 10 extra unpaid days per yearCollaboration with colleagues from different backgroundsLife insurance for employers with at least 3 years of senioritySpecial premiums for new hires and dependentsChildcare vouchers – tax deduction benefitsSpecial discount cards for different providersReward for a candidate referralAccess to a great number of learning coursesAdditional sick leave payment16 weeks maternity or paternity payment paid by the Social SecurityAlready imagine yourself in this position? To make the first step, click Apply or email us your CV at ******.
Please NoteCandidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online.
You can email queries and questions to ******.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
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