.Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.Grow Your Career with NTT DATAThe Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to/support project work as and when required.What you'll be doingKey Responsibilities:Proactively monitors the work queues.Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.Updates tickets with resolution tasks performed.Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.Captures all required and relevant information for immediate resolution.Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.Communicates with other teams and clients for extending support.Executes changes with clear identification of risks and mitigation plans to be captured into the change record.Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.Works with automation teams for effort optimization and automating routine tasks.Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc.Identifies problems and errors before they impact a client's service.Provides assistance to L1 Security Engineers for better initial triage or troubleshooting.Leads and manages all initial client escalation for operational issues