.Experience the power of a game-changing career!
Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Trainer/CRM Lead (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Trainer/CRM Lead on our team, you will: Prepare and provide trainings on call handling, sales techniques, CRM management etc.
Create & update training schedule.
Deliver (or facilitate where applicable) trainings for new starters, upskill, product launches and system changes.
Provide written feedback of each trainee to the Team Leads after training completion.
Collect feedback from trainees 2 weeks after training to discover possible improvement points.
Liaise on a regular basis with SV and CRM SME to ensure that training needs are met on the floor.
Be the point of contact for all training related matters, including attending all training meetings.
Liaise with other departments for any additional training needed.
Identify areas of improvement and provide structured and timely recommendations (verbal and/or written).
Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you: Are bilingual or proficient in English.
Have strong organization skills.
Have excellent communication skills, can manage relationships across all levels of the company.
Are able to easily transmit enthusiasm and positive energy.
Are a data-driven individual, confident in analysing data to derive insights and recommend improvements to CRM strategies.
Are proficient in using CRM reporting tools to generate dashboards, track KPIs etc.
It will be a plus if you: Have 2-5 years of solid CRM experience, preferably Microsoft Dynamics.
Have additional language skills.
Have international experience.
What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW