We are looking for a System Technician to provide technical support and ensure the proper functioning of the company's IT infrastructure. The best candidate must have skills in user management, system administration and remote support.
*It is important that you are interested in working in rotating morning and afternoon shifts, as well as onsite from the client's offices in Barcelona.*
What are we looking for? +1 year of experience in similar IT/Helpdesk support roles. Knowledge of Active Directory and user management. Experience with VPN systems (Global Protect, Cisco AnyConnect). Ability to interact and coordinate with external teams. Experience with ticket management tools (ServiceNow or SpaceWork). Knowledge of remote support tools, ideally Teams or Quick Assist. Ability to solve problems quickly and efficiently. Effective communication and teamwork skills. English B2-C1: We will check it, so be ready to talk. Customer and detail oriented. Availability to work rotating shifts. What challenges and tasks can you find in this job? Replacing and setting up laptops for new users or when issues arise. User registrations and cancellations in the account control systems. Management of users and permissions in Active Directory. Administration and management of administrator account passwords through LABS. Account synchronization between systems. Support in the use of the Genesis (CTI) application and resolution of associated problems. Videoconference room management and equipment configuration. Installation and configuration of VPNs, including Global Protect and Cisco AnyConnect. Coordination and liaison with engineering teams and external vendors, such as Microsoft. Logging and tracking of incidents (tickets) and tasks in tools such as ServiceNow or SpaceWork. Remote support using Teams or Quick Assist. What are we offering? Type of contract: indefinite full-time contract. Shifts: Rotating shifts on a two-week cycle. You will work one week in the morning shift (8:00 to 17:00) with Saturday, the following week in the evening shift (9:00 to 18:00), and then enjoy a full week off! Location: Barcelona (On-site). Salary: Fixed. Work Life Balance: flexible work environment. *We positively consider applications from persons with a certificate of disability equal to or greater than 33%, in compliance with current legislation, the General Law on the Rights of Persons with Disabilities and their Social Inclusion (LGD).
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