Company Description
At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers - at the Moment of Service. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Description
The Elite Solution Expert's role is focused on de-escalation of critical situations for customers and providing input to other IFS organizations for preventing such escalations. During critical customer situations, they will:
Investigate the issue in the context of the customer's business process and solution landscape to identify what caused the issue.Work with the Customer Escalation Lead, Incident Owner, and other team members to identify the best solution, workaround, or action plan so that the situation is de-escalated as quickly as possible.Contribute to internal and external executive communication on planned actions and their status.Identify and confirm the underlying root cause to trigger improvements in IFS products and services.Create KBAs and add to the IFS community for the issue's root cause, resolution possibilities, and analysis paths.Continuously expand functional and technical domain knowledge and share this knowledge with others. Qualifications Essential:
- An academic background with a Bachelor or Master's degree in Engineering, Business, or IT (or equivalent education or experience).
- Strong data analysis and problem-solving skills.
- Strong analytical skills.
- Broad technical skill set, with a working familiarity of the various technologies and technical topics required to deploy, implement, troubleshoot and support the IFS product suite (Azure, Kubernetes, Docker, Elastic, Prometheus, Dynatrace, etc.).
- Experience with integration and interface technologies.
- Fluent in English.
- Live our values.
Desirable:
- Work experience as either Technical Solution Manager, Systems Engineer, Software Engineer, System & Database Administrator, Support Consultant, or Consultant.
- Experience with Oracle or Microsoft SQL Server Database technology, configuration, and tuning.
- Knowledge of critical IFS Products, such as FSM, PSO, Distribution, Finance, Reporting.
- Additional languages are a plus.
Additional Information
Valencia is an additional location option for this position or remote.
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