.If you like change, change to us. NORMA Group is an international market and technology leader in advanced and standardized joining and fluid-handling technology with a focus on Water Management, Industry Applications, and Mobility & New Energy. High customer satisfaction is the foundation of our success. A reliable supply chain is a critical component for satisfied customers who trust the brand and can be a competitive advantage in the marketplace. As we continue to grow, we are seeking a dedicated and proactive Supply Chain Coordinator to join our Water Management team in the EMEA region. Position: Customer Service Representative - EMEA Water Management About your position: Order Management - Process customer orders and ensure timely delivery of goods. - Coordinate with internal and external teams (such as Sales, Warehousing, Suppliers) to meet customer demand and fundamental KPIs. - Monitor order status, organize and track shipments, and resolve any issues that may arise during the order fulfillment process. - Liaise with Customer Service to follow up on orders to suppliers and from customers. Supplier Management - Collaborate closely with the Purchasing and Finance teams to select, onboard and manage suppliers. - Maintain strong relationships with existing suppliers and evaluate their performance regularly. - Resolve any supplier-related issues promptly to minimize disruptions. - Share any potential issues with the BD/Sales Team that may create disruptions. - Process purchase orders and ensure timely delivery of goods. Supplier Relationships - Foster positive relationships with suppliers to enhance collaboration and mutual understanding. - Communicate effectively with suppliers regarding changes in demand, quality requirements, and delivery schedules. - Work together with suppliers to identify opportunities for process improvements and cost savings (Incoterms, packaging etc.). Inventory Management - Monitor inventory levels to prevent stockouts or excess inventory. - Optimize inventory turnover by implementing effective inventory control practices through our ERP system (D365). - Create, maintain, update and follow up on individual SKUs' safety stocks. - Coordinate with warehouse teams to ensure accurate stock counts and efficient storage. Database Maintenance & Internal Coordination - Create and maintain new items and existing items in our ERP system (D365). - Align with Sales on any promotional activities. - Coordinate shipments from all regions with the Logistics department. About your expertise: - Bachelor's degree in Supply Chain Management, Business Administration, or a related field. - 3-5 years of experience in procurement, logistics, customer service or inventory management. - Strong analytical skills and attention to detail. - Excellent communication and negotiation abilities. - Proficiency in using supply chain software and tools