Vertex Professional Services (VPS) is one of the world's largest training and development solutions providers. In 146 countries and 34 languages, VPS has helped global organizations transform the way they provide learning across their enterprise.With a global footprint and scale, it enables VPS to design, develop and deliver performance-driven training solutions that align with an organization's unique business challenges, objectives and culture to improve business performance. Our EMEA headquarter is located in Rüsselsheim, GermanyWe are seeking a Training Administration Team Supervisor to manage an administrative team providing back office and helpdesk services with team members split between Barcelona and India (5-6 persons), in order to meet customer quality targets in a professional and effective way.The Supervisor is responsible for managing the administrative team and distributing work to ensure Training Administrators deliver:Handling of network requests within a day, through existing processes and platformEnsure involvement of all stakeholders in problem solvingBe the first point of the contact to escalate queriesRespect agreed KPIs and Quality for the project deliveryKey tasks:Support the team to manage the daily workload and prioritization of tasksSupport the team in skills developmentActively work with the team on more complex queriesMonitor Incident management systemSupport management in documentation creationCascade important information to all stakeholdersMonitor and report compliance with established KPI´s and qualitylevelMonitor and coach the team, including HR tools and requirements.Core Competencies:Desirable University Level Degree or equivalentExperience with ticketing/CRM systems desirableLMS/Cornerstone knowledge isa plus2 or more years' related experience as Supervisor in Service Center (mandatory)Time & Priority ManagementProblem SolvingSkillsEffective CommunicationCustomer and Quality FocusHigh Attention toDetailAdaptability to ChangeFrench – native level (mandatory)English – Advanced level (mandatory)For this position we offer:- Salary: 28K-30K € gross amount per year (full salarypackage)- Hybrid work (50% Home Office)Benefits:- Central Location: Distric 22@ (Barcelona Glories).- Bright modern offices- International environment- Flexible Salary scheme to offset tax against childcare and public transport spending- 09:00 - 18:00 Mon-Fri working week.-Comprehensive induction and ongoing development-Team Building Days- Free coffee, fruit and snacks in the office#J-18808-Ljbffr
