Experience the power of a game-changing career! Ready to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries. If you're looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.
Career growth and personal development: This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role: In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Supervisor on our team, you will:
Monitor and report team performanceGive agents feedback on their individual performance preferably on a weekly basis to improve and motivate their daily workMotivate as a team leader controlling turnover and retaining potential and motivated team membersParticipate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interviewOrganize and optimize shiftsTake incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLAPrepare Service Level Reviews and attend Service Level Review meetingsCollect metrics, analyze these and report to customer / management / quality team. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are proficient or bilingual in Spanish plus you have an advanced level of EnglishHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configurationHave business knowledge and commercial awarenessHave high customer care and IT knowledgeHave strong communication skillsCan implement and manage change Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you: We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
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