.Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future.We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop 'friends for life' at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Supervisor on our team, you will:Monitor and report team performanceGive agents feedback on their individual performance and motivate team membersKeep track of each agent's trainingParticipate in the recruitment process close to HR DepartmentOrganize and optimize shiftsEnsure processes and procedures are up to date and adhered toTake overflow calls/ticketsTake incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLAGuide on selling techniques for complex outbound driven salesMaintain knowledge and expertise associated with applications specific to individual customersYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are bilingual or proficient in French plus advanced level of EnglishHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configurationHave excellent communication skillsHave business knowledge and commercial awarenessHave previous experienceCan implement and manage changeHave a high customer care orientationPossess IT knowledgeAre able to develop personal and professional skillsHave fun facing challenges and overcoming obstaclesDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW
