We are looking for a person who is empathetic, insightful, flexible, and resolute.
We are looking for an Operations Manager to join our newly created in-house Creative and Design Studio.
The Operations Manager reporting to the Head of Studio Operations will be responsible for overseeing the daily operations of our design studio in-house agency.
This role involves supporting the business case opportunities, coordinating IT services, and ensuring the procurement of providers and suppliers is effectively handled.
The Operations Manager will work very closely with the Account Manager, Project Managers, and Head of the Studio to ensure a seamless process across the studio, covering demand, tools, time tracking, design tools, and required external providers.
The ideal candidate will have strong organizational skills, a keen eye for detail, and a passion for optimizing processes.
Key responsibilities: Business Case Support, Capacity and Resource Planning: Evaluate new business opportunities for the design studio and support the creation of business cases.
Develop and present comprehensive business cases to senior management.
Track and report on the progress and success of implemented business cases.
Support and ensure the right resources are in place in the studio to support the delivery of projects.
Support and implement internal processes to manage capacity, demand, and delivery planning.
Support the Finance team with all the needed reporting and information during forecasting and planning processes of the Studio.
IT Coordination: Collaborate with the IT department to ensure the design team has the necessary technological tools and support.
Oversee the implementation and maintenance of software and hardware used by the design team.
Procurement Management: Source, negotiate, and manage relationships with providers and suppliers.
Ensure timely procurement of necessary materials and services.
Maintain accurate records of contracts, purchase orders, and supplier agreements.
Align to global processes and compliance policies.
Work closely with creative, marketing, and administrative teams to ensure seamless project execution.
Facilitate effective communication and collaboration between departments.
Provide operational support to team members as needed.
Operational Efficiency: Develop and implement processes and procedures to enhance operational efficiency.
Monitor and analyze operational performance, identifying areas for improvement.
Additional Responsibilities: Ensure compliance with all internal policies and external regulations.
Mentor and develop junior operations staff, providing guidance and support.
Stay current with industry trends and innovations to keep the studio's operations competitive.
Lead special projects and initiatives as assigned by senior management.
Requirements and Experience: Bachelor's degree in Business Administration, Operations Management, or related field.
5+ years of experience in operations management, preferably in a creative or design-focused environment.
Strong understanding of IT services and procurement processes.
Excellent organizational and project management skills.
Exceptional communication and interpersonal skills.
Full proficiency in English and Spanish.
German and other languages are a plus.
Proficiency in Microsoft Office Suite and project management software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong analytical and problem-solving abilities.
What we offer?
As well as a competitive salary and a yearly bonus we offer: Option to work remotely within Spain even up to 100% Wide range of internal and external trainings Ticket restaurant or flexibility to exchange it for other benefits Life and accident Insurance Collective Life Retirement Plan 2000 referral bonus if you bring other talented people like you Special banking and insurance conditions plus Exclusive Employees discounts Functional diversity benefits Different activities like hiking, investment, beach volley club, and many more At Zurich, we like to think outside the box and challenge the status quo.
We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
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