Position
For the opening of our new flagship Store in Madrid Serrano planned for October 2024, we are looking for a Store Director.
About RIMOWA
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.
The Opportunity
Join RIMOWA as our Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design.
Start date
The Store Director should start from Mid-August / end of August 2024 to complete a full onboarding program and prepare successfully for the opening in October 2024.
Job Responsibilities
Key Responsibilities
Luxury Elevation & Retail Excellence
Drive Business Excellence: Implement strategies to elevate the luxury customer experience and achieve outstanding business results.
Lead and Inspire: Build, manage, and develop a high-performing team dedicated to excellence.
Operational Mastery: Oversee flawless store operations, collaborating closely with HQ.
VIP Client Management
Exceptional Service: Ensure customer service exceeds expectations at every touchpoint.
Cultivate Loyalty: Develop and maintain a loyal customer base using advanced CRM tools.
Brand Ambassador: Strengthen relationships with VIP clients and manage PR engagements.
Business Development & Performance
Maximize Sales: Drive sales performance, monitor KPIs, and implement strategic improvements.
Market Insight: Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards.
Team Leadership
Positive Culture: Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
Top Talent: Attract, recruit, and develop the best talent in the industry.
Client Care Excellence
Post-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges.
Customer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty.
Operational Excellence
Seamless Operations: Ensure smooth daily operations and effective cost control.
Administrative Efficiency: Complete necessary paperwork and reporting accurately and on time.
Profile
Background
What We're Looking For
Minimum 10 years' experience, preferably in luxury retail.
Proven track record in managing a high-traffic store as a Store Manager.
Excellent interpersonal skills: effective communication both verbally and in writing.
Strong leadership skills with experience in training and coaching team members.
Ability to interact with clients in a sophisticated manner.
Proficiency with digital tools and POS systems.
Education
Higher Education Degree or University degree (e.g., bachelor's) in a related field.
Additional Skills
Excellent problem-solving skills and the ability to make sound decisions under pressure.
Strong organizational skills with the ability to multitask effectively.
A proactive and innovative approach to improving store processes and customer experiences.
Fluency in Spanish and English; additional languages are a plus.
Additional Information
Ready to Elevate Your Career?
Join a team that values luxury, excellence, and innovative thinking. Apply now and take your career to the next level with RIMOWA!
We can't wait to welcome you to the RIMOWA crew!
Get to know us in advance on Instagram: @RIMOWA or on www.rimowa.com.
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