Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light", equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).
Customers' satisfaction is at the heart of the Group's ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.
Your mission is to direct and manage the airport office in Barcelona and to achieve the profitability and productivity objectives defined each year in the Budget.
You will lead the office team, its sizing, organisation, operations, level of knowledge and experience according to systems, operational processes and customer journey.
You will be responsible for the office's profit and loss account and will therefore interact proactively with the different departments of the organisation for the optimisation of revenue, fleet, capacity, commercial, etc. policies.
You will ensure the implementation of different procedures associated with compliance, quality, environment and health and safety for the continuous improvement of operational efficiency and customer loyalty.
You will promote the commercial potential of your team within a service-based sales culture to exceed sales targets and NPS targets by improving Customer Satisfaction.
Key ResponsibilitiesSales Management: Increase over-the-counter sales, through quality management of both fleet and bookings to improve Ancillaries and increase Walkins' Revenue.Personnel Management: Proactively monitor people's performance, providing structured feedback and proposing concrete actions to improve.Operational Management: Control of the P&L of the office to ensure a positive balance sheet at the end of the year and to improve the profitability of the office by increasing revenues and reducing expenses.Requirements: Fluent spoken and written English and a good working knowledge of other languages.Intermediate level Microsoft Office skills.Minimum 5 years' experience as Station Manager in another large or medium sized airport, or equivalent position.Skills: Team managementLeadership and InfluenceCustomer orientationResults orientedAnalytical skillsEuropcar Mobility Group processes your personal data to process your job application. You have the right of access, the right of rectification, erasure, restriction of processing and data portability. For more information on how we process your personal data, please see our Candidate Privacy Policy.
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