Our global Tech team operates in an agile manner within a dynamic product organization.
Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products.
As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process.
Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.
The Service Delivery area is a part of the Service Management GES department TECH.
The main goal is to assure that all the Services provided by TECH are running properly.
The Team is composed of an SD Manager, SD Senior Analyst, SD Analyst, and L2 External Support Staff OnSite.
The Service Delivery Analyst supports the Service Delivery Team to deliver the best user experience, as the Service Delivery team is accountable for the user experience.
Responsibilities include:
Part of the IT Bar, support the Service Desk in the on-site resolution of incidents (repair or replace parts, debugging, etc.
)Execute end-user coaching to familiarize local users with devices and the usage of collaboration tools to facilitate adoptionEnsure the technical efficiency (network, devices, software) of the buildingConsolidate some reporting KPI to report to the Service Delivery ManagerSet up workstations with computers and necessary peripherals (routers, printers, etc.
)Verify operation of computer hardware (hard drive, mouse, keyboards, etc.
)Install and configure appropriate software and functions according to specificationsDevelop and maintain local area networks to optimize performanceMaintain records/logs of repairs and maintenance scheduleIdentify on-site computer or network equipment shortages and place ordersAssure the support, advice, and meetings for the VIP MembersManage the lifecycle of devices Required profile:
Windows & Apple devices and OS support.Basic knowledge of Active Directory, Network environments, Mobile devices, and Meeting Room equipment.Support on Productivity/Desktop tools.Fluent in English and basic knowledge of Project Management.Certificate of Higher Education (HNC)Experience in resolving L0/L1/L2 incidentsAbility to be customer-orientedAbility to solve problems effectively & efficientlyAbility to manage knowledge and ensure knowledge sharingAbility to work in a teamDeep knowledge of the company detailed service catalogExcellent written and verbal communication skillsAbility to be proactiveIn-depth knowledge of the local environment and specificitiesKnowledge of Microsoft O365 tools. Job Posting End Date: 2025-01-31
Target Hire Date: 2025-03-10
#J-18808-Ljbffr