.SPA MANAGER (Mallorca)We are Maison CODAGE Spa.Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence.CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective.
CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world.We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island.We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.Who are we looking for:Passionate about the world of wellness, esthetics and luxury cosmeticsWarm, dynamic, smiling, and work with attention and intentionAbility to listen, to address different audiences and to integrate perfectly into a teamExcellent interpersonal skillsTeam player & Team leaderCapable of listening and replying to guests in a courteous and friendly mannerBachelor's degree in hospitality or related fieldAdvance knowledge of standard Spa operations procedures and excellent managerial and supervisory skillsAdvanced knowledge of treatment skills & therapist licenceProven experience of at least 2 years in the same or similar positionMust be fluent in English and SpanishWho knows how to organize your work efficientlyMain Responsibilities:? Team Management - Day-to-Day? Developing the Spa's revenue? Growing the Aysla Wellness Club? Ensuring compliance with quality processes? Organizing and hosting events? Performing treatments for journalists, prospects, and key partners? Direct reporting to Operations Manager SpainPERFORMANCE MONITORING? Monitor objectives and encourage the team to achieve them.? Track team training sessions and evaluate their impact.? Master the appointment and payment software to address all team requests.? Provide weekly reporting to the Operations Manager Spain.HUMAN RESOURCES? Recruiting and managing a team of therapists and receptionists.? Establishing a high-quality work structure for CODAGE Spain.? Enhancing team skills through regular product and treatment technique training.? Conducting coaching sessions to develop sales.? Recruiting and managing freelance staff.? Fostering team spirit and encouraging a positive and motivating work environment.? Performing in-room treatments & training sessionsSERVICE AND CUSTOMER EXPERIENCE? Ensuring excellent service delivery and adherence to processes.? Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards