Solution Specialist, Senior Manager
Barcelona
Barcelona, Catalonia, ESOverview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
Oversees the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance, support, and advice in the proposal, implementation, and deployment for any new or existing product developments as part of a customer solution.
WHAT YOU'LL DO
Oversees the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios. Oversees the design and development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendors to meet customer requirements. Promotes SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements, and new solutions through customer meetings and workshops. Ensures designs can be efficiently implemented Right the First Time (RFT) and supported operationally. Ensures interaction and collaboration with colleagues is carried out to gain and share ideas and opportunities. Leads, mentors, and coaches a technical team of Solution Engineers. Coordinates technical training and certification on the products and technologies supporting the ATI. Supports sales groups or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice. Contributes to and develops technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term. Participates in the consultative selling process with the commercial and sales team.
ABOUT YOUR SKILLS EXPERIENCE
7-10 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in a technical pre-sales role. Proven track record in producing, communicating, and documenting successful technical customer solutions. Pre-Sales Business and/or Commercial experience.
NICE TO HAVE
Knowledge of security frameworks, as well as regulatory requirements such as GDPR or PCI DSS is advantageous. Prior involvement in cross-functional teams or projects. Previous experience in fields such as Information Technology Provider/Telecom Provider, Air Transport Industry, Consulting, Information Security Program, Pen-testing/Information Security audits, or Presales/Commercial roles would be beneficial.
PROFESSION COMPETENCIES
Addressing Customer Needs, Business Case Justification, Commercial Acumen, Networking, Partnering for Clients' Success, Problem Solving, Products and Services, Quality in Design, Requirements Analysis, Sales Process Knowledge, Solutions Development, Strategic Thinking, System and Technology Integration, Technical Writing/Documentation, Technology/IT Consulting.
EDUCATION & QUALIFICATIONS
BS level Technical Degree or equivalent experience in Engineering, Computer Technologies. At least 1 or more technical certification is required (e.g. ASEP, TE, STE, ESE, CCIE/CCNP/CCDP/CCIE/IPT).
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs). Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world.
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