.Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalized, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible. Welcome's drivers are experts in the area and share their local know-how to make travelers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.One of the highest-rated global transportation companies with a rating of 4.9/5 stars280 destinations with a goal to reach 350 by 2024Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every monthOver 2.5 Million happy travelers every year? If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.?The TeamWe are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.About The RoleAs a City Operations Manager in our company, you will play a critical role in ensuring the operational healthiness and successful scaling of Welcome Pickups in multiple destinations. You will be a key member of the Driver Operations team, reporting to the City Operations Team Lead. Your primary responsibilities will involve overseeing driver retention, destination setup optimization, community management, and maintaining a high-quality service standard for Welcome drivers. Your role will require data-driven decision-making, innovation, and collaboration with various teams within the organization.Responsibilities- Operational Healthiness:Optimize destination setup parameters, such as pricing, cutoff times, hailing hours, hailing thresholds, and maximum vehicle capacities, to ensure the operational success of each destination.Run weekly cancellation analysis to identify trends and take corrective actions
