.Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.Our MissionWe are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today's environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.Our motto: "Make every delivery a moment all of us can truly celebrate!" More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 500+ employees with 90+ nationalities working across France, Italy, Poland, Spain, and the U.K.It's the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfill our visionThis position can be based either in Warsaw (Poland) or Barcelona (Spain). Relocation and sponsorship visa are not offered at this moment.Let's talk about the roleOur operations team focuses on delivering a satisfying and dependable service that allows Stuart to differentiate against its competition, launching new geographies and products, while building and testing the strategic plans at every step.The VP Operations & Sustainability will set the strategic vision for how to improve both top and bottom lines through operations, product and feature enhancements. You will work with product, engineering, sales, operations, business development, and other teams to make your vision a reality.What will I be doing?Provide thought leadership to Stuart's operations team and globally as a member of the Executive team: Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiativesBe the advocate for client satisfaction through smooth operations and BPO management: Accountable for engagement framework set with each client segment, with programs delivered by in-house team or with the support of Stuart's BPO partnersEnsure cities are performing according to their potential and the supply-demand level:1. Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level2
