(Sli617) - Customer Service Representative - Alarm Recieving Centre - Madrid Hi314

Helping people is our main commitment, providing safety and peace of mind. Therefore, we are looking for skilled individuals in dealing with customers and a high level of responsibility. Are you willing to work with a dedicated and passionate team for whom security is a human right? Would you like to join a company where innovation and technology are the basis of their solution? Securitas Direct Verisure is the provider of alarms connected to home and business, leading in Europe with more than 3,000,000 customers.
If you want to develop your talent in a large company (more than 16,000 employees around the world), in Securitas Direct you will find the professional and dynamic environment you're looking for. Candidates selected will work in our Monitoring Station or in our Customer Care department.
What you will be doing: Provide excellent customer experience troubleshooting technical issues within our busy outbound team supporting the 'do it yourself' project.
Monitoring remotely alarm security systems highlighting any system malfunctions.
Contact customers for troubleshooting and support the resolution.
Book services with the field services required.
Respond to incoming customer queries supporting with battery changes, etc.
Support customer moves and changes of the system.
Assist with back office tasks (batteries, devices, gift cards, reporting, and administration).
Some inbound calls to support the operation.
Monitoring and reporting on outgoing calls status and resolution.
Offered: Incorporation into a multinational in growth with great opportunities for development under the assurance of a high level of demand and real possibilities of promotion.
Work-week between 30 and 35 hours per week (evening/night).
Salary according to Labor Agreement of the Security Sector.
Regular contract.
Night and English Plus.
15 to 24 days paid initial training (non-selective) but with mandatory assistance.
We are looking for highly responsible individuals committed to customers, willing to learn and grow professionally.
Necessary requirements: High level of English.
Experience of at least 6 months in telephone customer service (preferably in a contact center).
Excellent communication (written and spoken) skills.
High problem-solving capacity.
Strong customer focus.
Speed in the handling of the keyboard and quick commands.
Valuable requirements: Previous experience in customer service.
Training in customer service.
Used to working for KPI's (Key Performance Indicators).

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