Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Vodafone, IKEA, Decathlon, Coca-Cola and Mastercard to provide geospatial insights for use cases such as site selection, geomarketing, route optimization, network planning and much more.
With an exceptionally diverse team of 190 people spread across the US and Europe, CARTO is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software. CARTO with its new CARTO 3 platform has built the most advanced location intelligence platform which connects directly to the most used Data Warehouses in the industry such as Google's BigQuery, Amazon Redshift, Snowflake and Databricks; thus, allowing our partners and customers to do location intelligence and geospatial analysis directly where their data lives opening limitless possibilities for their businesses.
To continue this growth, the engineering team is looking for a Support Lead to work and focus on helping our customers to get the most out of CARTO for them.
Location:Remote
You will:Lead a team of Support Engineers in Europe and America regionsCoordinate with Customer Success, Product Management and Engineering teams on customer requests and inquiriesBe a hands-on team player and work with Technical Account Management tasks and directly with customer support requestsProactively identify what is working well and what needs to be improved for our end customers, and suggest practical ways to improve outcomesYou offer:Ability to translate complex technical messages into easy to follow communications for different stakeholdersClient facing experience, handling difficult and sensitive situationsStrong aptitude for effective task management and prioritizationFamiliarity with different databases and data warehouse solutions (BigQuery, Snowflake, PostgreSQL) and with cloud ecosystems and infrastructure (Google Cloud, AWS, Docker, Kubernetes)Fluent in SQL and experience in at least one of the following languages: Python, JavaScriptExperience in GIS ecosystemExperience troubleshooting issues of different or mixed nature from scratch and finding ways to reduce the severity of issues through alternative paths and coordinating with different internal stakeholders to meet our customers expectationsComfortable leading and guiding other teammates and team initiatives in a proactive mannerCuriosity, client-oriented and problem-solving mindset to find technical solutions for complex client business problemsWe offer:Competitive, results-based compensationAccess to our employee stock options planPrivate medical insuranceFlexible work hours in a focused but casual environmentEducation StipendFlexible compensationEnglish classesA big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we're sharing it with the world.Contribute to a platform used by top companies around the world. Your work will have a direct impact on our users and clients.To apply:Not the right job for you? LI-Remote
El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/123318792/skn743-support-lead-madrid/?utm_source=html
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