.SIAM Incident & Event ManagerA SIAM Incident & Event Manager is responsible for developing and implementing incident response frameworks and policies, coordinating incident response efforts, conducting thorough investigations, and ensuring high-quality incident documentation. Additionally, they contribute to the Service Line Organization by sharing best practices and building a repository and frameworks for incident and event management that can be adopted across the organization and by clients.Job ResponsibilitiesEstablishing Incident Response Framework:Develop an overarching incident response framework that outlines the organization's approach to managing incidents.Ensure the framework aligns with industry best practices and integrates seamlessly with existing processes.Incident Response Policy Development:Formulate high-level policies that guide incident response efforts.Include detailed escalation procedures, communication protocols, and coordination with external parties within the policies.Incident Response Governance:Define the roles and responsibilities of key stakeholders involved in incident response, including incident response teams, management, legal, and communication teams.Ensure clear accountability and ownership of incident response activities.Cross-Supplier Incident Coordination:Coordinate activities and communications across incident response teams and other stakeholders involved in managing incidents.Facilitate collaboration among multiple service providers to ensure a unified response to incidents.Communication Plan Implementation:Implement communication plans to ensure timely and accurate communication with internal and external stakeholders during incidents.Maintain clear, consistent, and transparent communication channels throughout the incident lifecycle.Incident Investigation:Conduct thorough investigations to determine the cause, scope, and potential impact of incidents.Utilize appropriate tools and methodologies to ensure comprehensive incident analysis.Incident Documentation and Quality Assurance:Ensure high-quality documentation of all incidents, including Preliminary root cause & Root Cause Analysis, impact assessments, and lessons learned.Implement quality assurance processes to maintain the accuracy and completeness of incident records.Contributing to the Service Line Organization:Share best practices and successful strategies with the Service Line Organization to enhance incident and event management across the organization.Develop and maintain a best practice repository for incident and event management that can be adopted by other accounts and clients.Create and refine frameworks and methodologies for incident response that can be scaled and replicated.Document and standardize successful incident management techniques and tools for broader use.Participate in the development of training materials and guidelines based on best practices in incident management
