.About Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-dos, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company, we celebrate innovation, inclusion, and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded, and data-driven people who also have a passion for helping people do what they love.Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.Compensation & Benefits:At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus. The annual gross pay for this position is 42,000 - 50,000. This is the base pay only and does not include any other total cash compensation amounts, such as company bonus or benefits.About the Role:The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and coaching them to build satisfaction with the platform. As a Tasker Success Manager for Iberia (Spain and Portugal) based in either Madrid or Barcelona, you will collaborate closely with cross-functional teams throughout the entire Tasker lifecycle, focusing on critical areas such as invoicing, utilization, and retention.What you will work on:- Conduct weekly in-person office hours with Taskers to provide support, guidance, and feedback on their performance, as well as assist them in resolving any issues they may be facing.- Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimize their productivity while providing strategic guidance to ensure the retention of valuable Taskers.- Make strategic recommendations about how our programs and communications should evolve, and work alongside field stakeholders.- Responsible for program metrics performance around utilization, invoicing, and retention, including tracking and reporting.- Master the Tasker lifecycle.- Rigorously apply data to identify gaps and opportunities in the Tasker experience.- Continuously monitor industry trends and best practices, staying up-to-date on new developments, and integrating these insights into our program approach.Requirements:- Based in Madrid or Barcelona or an easily commutable distance into these main cities, with availability to potentially travel to other main regions as required.- Fluent Spanish speaker is a must, Portuguese speaking also an added advantage
