Service Manager Specialist (M/F/D) - It Operations

Ready to digitalise retail? Let's Go!

Service Manager Specialist (m/f/d) - IT Operations
We are looking for people who are passionate about technology and are excited to create the best experience for our customers. People who want to make an impact. We are looking for people like you. Let's Go!
Your tasks
One of the missions of our IT Service Management function is to provide, monitor, and analyse operational IT related KPIs from the teams developing and deploying Mediamarkt business applications. It also creates role-based dashboards and regular reports.
Within the IT Service Management team, we are looking for an enthusiastic IT Service Manager who will own the relationship with some of the product teams and our country organizations. The IT Service Manager will develop operational dashboards focusing on most important IT Operational KPI´s.

Help the product teams in getting new insights from data, analyse and visualise their performance to enable smarter decisions and better products & services support and delivery.
Responsible for managing all projects in cooperation with other units, that interface with IT service management.
Act as Manager on Duty in case of Major incidents, being on-call 1 week out of 7.

Your profile
Must have:

Project management experience: ability to drive complex projects cross-country and cross-functional.
5 years' experience in IT Operations and IT Service Management.
Knowledgeable in ITIL.
Previous experience using BI tools like PowerBI, Tableau or Google Looker Studio.
Strong analytical and communication skills, data-oriented personality.
High level of English.

Good to have:

Knowledgeable on Agile / Scrum / Iterative Development.
Visual Analytics Tools (Tableau, Power BI, Google Looker Studio, others).
Project Management.
ITIL certification.
German skills.

What's in it for you?

Young environment, where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model.
10% discount on the entire MediaMarkt website.
Request Flexible Pay "MediaFlex program" (e.g., Ticket Restaurant, Private Health Insurance with DKV, …).
Flexible working time and possibility to combine home office / presencial working.
Choose between 2 offices: MediaMarkt Iberia HQ or Pier01, in Barceloneta.
If you need a VISA, we'll assist you with the visa process.
Training budget for professional and personal growth.
Language classes: English, Spanish, and German.
On your birthday, you won't work!
Work with the most cutting-edge technological stack.

About us
Your HR contact
Joaquin Pardo Muro
Phone number: +34 680 88 34 36


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